Privacy Policy

Last updated: 12th December, 2025

Huts & Horses is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what data we collect, how we use it, how it is stored, and the rights you have under UK GDPR and the Data Protection Act 2018.

1. Who We Are

Huts & Horses (“we”, “us”, “our”) provides rural accommodation and horse-friendly holiday experiences in Mid Wales. We collect and process personal information when you use our website, make a booking, sign up for our emails, or contact us.

2. What Personal Data We Collect

We may collect the following information:

A. When you make a booking (via InnStyle)

InnStyle processes personal data on our behalf, including:

• Name
• Address
• Email
• Phone number
• Payment details (securely processed by InnStyle or its payment providers)
• Booking details (dates, party size, hut chosen)

B. When you join our mailing list (via MailerLite)

• Name (optional)
• Email address
• Your marketing preferences

C. When you browse our website (via Google Analytics)

• IP address
• Device type
• Browser type
• Pages viewed
• Time spent on pages
• Referring website

This data is anonymised wherever possible and used for website performance insights.

D. When you contact us directly

• Name
• Email
• Phone number (if provided)
• Any information contained in your message

3. How We Use Your Information

We use your personal data for:

A. Managing your booking

• Processing reservations via InnStyle
• Sending booking confirmations, updates, and essential stay information

B. Providing customer support

• Responding to enquiries
• Helping with booking changes
• Offering assistance before, during, or after your stay

C. Sending marketing and newsletters (optional)

If you subscribe via MailerLite, we may email you about:

• News
• Special offers
• New features or services

You can unsubscribe at any time.

D. Improving our website

Google Analytics helps us:

• Understand how visitors use the site
• Improve performance and user experience
• Maintain security and prevent abuse

E. Legal or regulatory obligations

We may process data to comply with UK law where required.

4. Legal Basis for Processing

We process your data on the following bases:

• Contract – to process your booking and provide accommodation
• Legitimate interests – for analytics, site improvements, and customer support
• Consent – for marketing emails via MailerLite
• Legal obligation – where required by law

5. How We Share Your Data

We only share information with trusted third parties who help run our business.

We share data with:

• InnStyle – for booking management
• MailerLite – for newsletters
• Google Analytics – for website insights

These providers may store data outside the UK, but all comply with UK GDPR through appropriate safeguards (e.g., SCCs).

We do NOT:

• Sell your personal information
• Share it with unrelated third parties
• Use it for automated decision-making or profiling

6. Cookies and Tracking

Our website uses cookies to enable:

• Google Analytics
• Website functionality
• Booking and account features

You can adjust your cookie settings through your browser at any time.

7. How Long We Keep Your Data

We keep your data only for as long as necessary:

• Booking data: 7 years (for accounting and legal reasons)
• Marketing data: until you unsubscribe
• Analytics: stored according to Google’s retention policies

8. How We Protect Your Data

We use a combination of technical and organisational measures to protect your personal information, including:

• Encrypted connections (HTTPS)
• Secure third-party services (InnStyle, MailerLite, Google Analytics)
• Access controls and authentication
• Regular monitoring for security issues

9. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to certain types of processing
• Withdraw consent (for marketing)
• Data portability, where applicable

To exercise your rights, email us at [INSERT EMAIL].

10. Third-Party Links

Our website may contain links to external websites (e.g., InnStyle booking system, activity providers). We are not responsible for their privacy practices or content.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page with the “Last Updated” date.

12. Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact:

Huts & Horses
Email: hello@husts@horses.com
Address: Huts & Horses, Lower Pentre, Glasbury, Hereford HR3 5ND